Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013)
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Department of Civil Supplies and Consumer Affairs.
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Sr. No.
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Name of the Service
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Designated Officer
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Time Schedule
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Appellate Officer
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1
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Issue of a surrender certificate on transfer to another city or otherwise.
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Inspector of Civil Supplies.
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Same day.
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Mamlatdar for Dharbandora Taluka, Joint Mamlatdar-I for all other Talukas.
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2
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Issue of a new ration card where cancellation certificate and proof of residence is provided.
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Inspector of Civil Supplies.
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Three days.
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3
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Issue of new ration card where
Cancellation certificate and proof of residence is not provided.
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Forwarding the application to the Talathi
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Inspector of Civil Supplies.
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One working day.
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Report to be submitted to Civil Supplies branch.
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Talathi of Saza.
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Three working days from the day the application is received.
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Decision on the application.
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Inspector of Civil Supplies.
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Three working days from the date of receipt of the Talathi’s report.
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4
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Inclusion/deletion of the name from the ration card.
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Inspector of Civil Supplies.
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Same day.
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5
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Issue of a duplicate ration card.
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Inspector of Civil Supplies.
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Same day.
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6
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Change of address in the ration card or change of the Fair Price shop.
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Inspector of Civil Supplies.
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Same day.
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Penalty and Compensation in case of Delay, Denial or Deficiency in Service
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Default
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Amount
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Person
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Failure in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Delay in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Deficiency in public service provided
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Rs.500/-
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Designated Officer
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Non-Compliance of Order
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Not less than Rs.1000/- maximum Rs.5000/-
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Designated Officer
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Failed to decide Appeal with in time limit
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Not less than Rs.1000/- maximum Rs.5000/-
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Appellate Authority
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Compensation maximum- 60% of Penalty imposed under Section 14
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