Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013)
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Department of Rural Development
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Sr. No.
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Name of the Service
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Designated Officer
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Time Schedule
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Appellate Officer
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1
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Indira Awas Yojana.
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Submission the proposal to the Block Development Officer.
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Village Panchayat Secretary.
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Seven days from the day of Gram Sabha resolution.
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Block Development Officer.
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Submission the proposal to the District Rural Development Agency of jurisdiction.
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Block Development
Officer.
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Seven days.
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Project Director of jurisdiction.
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Decision on the application.
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Project Officer, District Rural Development Agency.
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Seven days.
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Project Director.
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2
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Indira Awas Yojana- 2nd Installment
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Submission the proposal to the Block Development Officer.
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Village Panchayat Secretary.
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Five days.
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Block Development Officer.
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Submission the proposal to the District Rural Development Agency.
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Block Development
Officer.
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Ten days.
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Project Director.
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Releasing the 2nd installment
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Project Officer, District Rural Development Agency.
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Seven days.
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Project Director.
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3
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National Family Benefit Scheme.
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Submission the proposal to the Block Development Officer.
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Village Panchayat Secretary.
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Seven days from the date of Gram Sabha resolution.
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Block Development Officer.
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Decision on the application and disbursement of the amount.
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Block Development
Officer.
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Seven days.
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Project Director.
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4
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Gas connection under GGUY
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Submission of the proposal to the Block Development Officer.
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Village Panchayat Secretary.
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Seven days from the date of Gram Sabha resolution.
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Block Development Officer.
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Submission of the proposal to the District Rural Development Agency.
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Block Development
Officer.
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Seven days.
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Project Director, District Rural Development Agency.
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Decision on the application.
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Project Officer, District Rural Development Agency.
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Seven days. from receipt of confirmation of the Know Your Customer
(KYC) details.
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Project Director, District Rural Development Agency.
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5.
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Preparation of a Job Card under the Mahatma Gandhi National Rural Employment Guarantee Act
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Submission the proposal to Block Development Officer.
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Village Panchayat Secretary.
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Four days.
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Block Development Officer.
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Submission of the proposal to District Rural Development Agency.
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Block Development
Officer.
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Two days.
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Project Director
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Printing of the Job Card.
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Project Officer.
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Two days.
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Project Director.
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Issue of the Job Card.
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Block Development
Officer.
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Two days.
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Project Director.
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Delivery of the Job Card to the beneficiary.
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Village Panchayat Secretary.
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Two days.
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Block Development Officer.
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Penalty and Compensation in case of Delay, Denial or Deficiency in Service
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Default
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Amount
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Person
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Failure in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Delay in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Deficiency in public service provided
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Rs.500/-
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Designated Officer
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Non-Compliance of Order
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Not less than Rs.1000/- maximum Rs.5000/-
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Designated Officer
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Failed to decide Appeal with in time limit
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Not less than Rs.1000/- maximum Rs.5000/-
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Appellate Authority
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Compensation maximum- 60% of Penalty imposed under Section 14
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