Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013)
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Department of Tourism
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Sr. No.
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Name of the Service
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Designated Officer
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Time Schedule
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Appellate Officer
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1
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Registration of Dealers (Sec. 3)
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Deputy Director
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Three days
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Director.
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2
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Registration of Hotels (Sec. 7)
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Deputy Director
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Thirty days
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Director.
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3
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Classification of Hotels (Sec. 11)
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Deputy Director
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Same day
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Director.
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4
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Licensing of Beach shacks (Sec. 13 A)
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Deputy Director
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Ten days
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Director.
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5
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Licenses for Deck Beds, Umbrellas and chairs (Sec. 13B)
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Deputy Director
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Ten days
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Director.
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6
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Registration for Travel Agent (Sec. 14)
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Deputy Director
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Three days
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Director.
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7
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Registration of Tour operators, water sports and adventure Sports operators, etc. (Sec. 19A)
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Deputy Director
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Three days
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Director.
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8
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Renewal of certificate of registration (Sec. 19 – C)
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Deputy Director
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Same day
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Director.
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9
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Duplicate Certificate (Sec. 33)
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Deputy Director
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Same day
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Director.
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10
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Classification of Travel Agents (Rule – 9)
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Deputy Director
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Same day
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Director.
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11
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Reservation and allotment of mooring sites (Rule 13)
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Deputy Director
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Three days
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Director.
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12
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Registration of persons carrying on business of plying boats, etc. (Rule 14)
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Deputy Director
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Same day
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Director.
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Penalty and Compensation in case of Delay, Denial or Deficiency in Service
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Default
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Amount
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Person
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Failure in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Delay in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Deficiency in public service provided
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Rs.500/-
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Designated Officer
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Non-Compliance of Order
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Not less than Rs.1000/- maximum Rs.5000/-
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Designated Officer
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Failed to decide Appeal with in time limit
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Not less than Rs.1000/- maximum Rs.5000/-
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Appellate Authority
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Compensation maximum- 60% of Penalty imposed under Section 14
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