Gov Dept - Civil Supplies Department - Goa Kaido

Civil Supplies Department

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(State-Acts) - Nil

(Central Acts)

Sr. No.	Name of the Central Act in which Rules/ Notifications are framed/ issued	Name of the Rules
1	Consumer Protection Act, 1986 (Central Act 68 of 1986)	The Goa Consumer Protection Rules, 1987(Amended up to 2017)
2	Essential Commodities Act, 1955 (Central Act 12 of 1955)	1.The Goa Daman and Diu Controlled Commodities (Regulation of Distribution) Order, 1966 (Amended up to 2001) 2. The Goa, Daman and Diu Essential Articles (Non-Food-Stuffs) price (Display and Control) Order, 1985 3. Food grains Dealers Licensing Order, 1964, 4. Food grains Retail Dealers Licensing Order, 1964 5. Sugar Dealers Licensing Order, 1963 6.Targeted Public Distribution System Control Order, 2015.
3	National Food Security Act, 2013.	1. The Goa Food Security (Grievance Redressal Mechanism, Transparency and Accountability) Rules, 2017. (Amended upto 2019) 2. The Goa Food Security (Commission) Rules, 2019
4	Prevention of Black-Marketing and Maintenance of Supplies of Essential Commodities Act, 1980.	Nil

Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013)
Department of Civil Supplies and Consumer Affairs.
Sr. No.	Name of the Service		Designated Officer	Time Schedule	Appellate Officer
1	Issue of a surrender certificate on transfer to another city or otherwise.		Inspector of Civil Supplies.	Same day.	Mamlatdar for Dharbandora Taluka, Joint Mamlatdar-I for all other Talukas.
2	Issue of a new ration card where cancellation certificate and proof of residence is provided.		Inspector of Civil Supplies.	Three days.
3	Issue of new ration card where Cancellation certificate and proof of residence is not provided.	Forwarding the application to the Talathi	Inspector of Civil Supplies.	One working day.
		Report to be submitted to Civil Supplies branch.	Talathi of Saza.	Three working days from the day the application is received.
		Decision on the application.	Inspector of Civil Supplies.	Three working days from the date of receipt of the Talathi’s report.
4	Inclusion/deletion of the name from the ration card.		Inspector of Civil Supplies.	Same day.
5	Issue of a duplicate ration card.		Inspector of Civil Supplies.	Same day.
6	Change of address in the ration card or change of the Fair Price shop.		Inspector of Civil Supplies.	Same day.
Penalty and Compensation in case of Delay, Denial or Deficiency in Service
Default			Amount		Person
Failure in providing public Service			Rs.50/- each day or Rs.2500/- whichever is less		Designated Officer
Delay in providing public Service			Rs.50/- each day or Rs.2500/- whichever is less		Designated Officer
Deficiency in public service provided			Rs.500/-		Designated Officer
Non-Compliance of Order			Not less than Rs.1000/- maximum Rs.5000/-		Designated Officer
Failed to decide Appeal with in time limit			Not less than Rs.1000/- maximum Rs.5000/-		Appellate Authority
Compensation maximum- 60% of Penalty imposed under Section 14