Sr. No. |
Name of the Central Act in which Rules/ Notifications are framed/ issued |
Name of the Rules |
1 |
Consumer Protection Act, 1986 (Central Act 68 of 1986) |
The Goa Consumer Protection Rules, 1987(Amended up to 2017) |
2 |
Essential Commodities Act, 1955 (Central Act 12 of 1955) |
1.The Goa Daman and Diu Controlled Commodities (Regulation of Distribution) Order, 1966 (Amended up to 2001)2. The Goa, Daman and Diu Essential Articles (Non-Food-Stuffs) price (Display and Control) Order, 19853. Food grains Dealers Licensing Order, 1964,4. Food grains Retail Dealers Licensing Order, 19645. Sugar Dealers Licensing Order, 19636.Targeted Public Distribution System Control Order, 2015. |
3 |
National Food Security Act, 2013. |
1. The Goa Food Security (Grievance Redressal Mechanism, Transparency and Accountability) Rules, 2017. (Amended upto 2019)2. The Goa Food Security (Commission) Rules, 2019 |
4 |
Prevention of Black-Marketing and Maintenance of Supplies of Essential Commodities Act, 1980. |
Nil |
Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013) |
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Department of Civil Supplies and Consumer Affairs. |
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Sr. No. |
Name of the Service |
Designated Officer |
Time Schedule |
Appellate Officer |
|
1 |
Issue of a surrender certificate on transfer to another city or otherwise. |
Inspector of Civil Supplies. |
Same day. |
Mamlatdar for Dharbandora Taluka, Joint Mamlatdar-I for all other Talukas. |
|
2 |
Issue of a new ration card where cancellation certificate and proof of residence is provided. |
Inspector of Civil Supplies. |
Three days. |
||
3 |
Issue of new ration card whereCancellation certificate and proof of residence is not provided. |
Forwarding the application to the Talathi |
Inspector of Civil Supplies. |
One working day. |
|
Report to be submitted to Civil Supplies branch. |
Talathi of Saza. |
Three working days from the day the application is received. |
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Decision on the application. |
Inspector of Civil Supplies. |
Three working days from the date of receipt of the Talathi’s report. |
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4 |
Inclusion/deletion of the name from the ration card. |
Inspector of Civil Supplies. |
Same day. |
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5 |
Issue of a duplicate ration card. |
Inspector of Civil Supplies. |
Same day. |
||
6 |
Change of address in the ration card or change of the Fair Price shop. |
Inspector of Civil Supplies. |
Same day. |
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Penalty and Compensation in case of Delay, Denial or Deficiency in Service |
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Default |
Amount |
Person |
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Failure in providing public Service |
Rs.50/- each day or Rs.2500/- whichever is less |
Designated Officer |
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Delay in providing public Service |
Rs.50/- each day or Rs.2500/- whichever is less |
Designated Officer |
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Deficiency in public service provided |
Rs.500/- |
Designated Officer |
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Non-Compliance of Order |
Not less than Rs.1000/- maximum Rs.5000/- |
Designated Officer |
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Failed to decide Appeal with in time limit |
Not less than Rs.1000/- maximum Rs.5000/- |
Appellate Authority |
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Compensation maximum- 60% of Penalty imposed under Section 14 |