Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013) 

Department of Civil Supplies and Consumer Affairs.

Sr. No.

Name of the Service

Designated Officer

Time Schedule

Appellate Officer

1

Issue of a surrender certificate on transfer to another city or otherwise.

Inspector of Civil Supplies.

Same day. 

Mamlatdar for Dharbandora Taluka, Joint Mamlatdar-I for all other Talukas.

2

Issue of a new ration card where cancellation certificate and proof of residence is provided.

Inspector of Civil Supplies.

Three days.

3

Issue of new ration card where

Cancellation certificate and   proof of residence is not provided.

Forwarding the application to the Talathi

 Inspector of Civil Supplies.

One working day.

Report to be submitted to Civil Supplies branch.

Talathi of Saza.

Three working days from the day the application is received.

Decision on the application.

Inspector of Civil Supplies.

Three working days from the date of receipt of the Talathi’s report. 

4

Inclusion/deletion of the name from the ration card.

Inspector of Civil Supplies.

Same day.

5

Issue of a duplicate ration card.

Inspector of Civil Supplies.

Same day.

6

Change of address in the ration card or change of the Fair Price shop.

Inspector of Civil Supplies.

Same day.

Penalty and Compensation in case of Delay, Denial or Deficiency in Service

Default 

Amount 

Person

Failure  in providing public Service

Rs.50/- each day or Rs.2500/- whichever is less

Designated Officer

Delay in providing public Service

Rs.50/- each day or Rs.2500/- whichever is less

Designated Officer

Deficiency in public service provided

Rs.500/-

Designated Officer

Non-Compliance of Order

Not less than Rs.1000/- maximum Rs.5000/-

Designated Officer

Failed to decide Appeal with in time limit

Not less than Rs.1000/- maximum Rs.5000/-

Appellate Authority

Compensation  maximum-  60% of Penalty imposed   under Section 14