Sr. No. |
Name of Acts |
Name of rules |
1 |
The Goa , Daman and Diu Electricity Duty Act, 1986(7 of 1986) (Amended up to 2012) |
The Goa, Daman and Diu Electricity Duty Rules, 1987. |
2 |
The Goa Prohibition of Further Payments and Recovery of Rebate Benefits)Act 2002 (8 of 2002) |
Section 7 empower to the Government to make Rules. However rules not found. |
3 |
The Goa Public Lighting Duty Act, 2021.(25 of 2021) |
The Goa Public Lighting Duty Rules, 2021. |
Sr. No. |
Name of the Central Act in which Rules/ Notifications are framed/ issued |
Name of the Rules |
1 |
Energy Conservation Act, 2001( Act No.52 of 2001) |
Section 57 empower to State Government to make rules |
2 |
Electricity Act 2003 (Central Act 36 of 2003) |
1. Standards of Performance Regulations, 2009;2. Treatment of Other Businesses of Transmission Licensees and Distribution Licensees Regulations, 2009 3.State Advisory Committee Regulations, 2009 4. Terms and Conditions for Determination of Tariff) Regulations, 2009 5. Appointment of Consultants Regulations, 2009 6. Open Access in Transmission and Distribution Regulations, 2009 7. Electricity Trading Regulations, 2010. 8. State Grid Code Regulations, 2010. 9. Electricity Supply Code Regulations, 2010 10. Procurement of Renewable Energy Regulations, 2010 11. Connectivity and open Access in Intra-State Transmission and Distribution Regulations, 2017. 12. Electricity (Rights of Consumers) Rules, 2020. |
Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013) |
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Department of Power |
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Sr. No. |
Name of the Service |
Designated Officer |
Time Schedule |
Appellate Officer |
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1 |
Rectification of fuse blown out or MCB tripped |
Junior Engineer of concerned Section |
Within four working hours for Urban areas from receipt of complaint |
Executive Engineer. |
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Junior Engineer of concerned Section |
Within eight working hours for Rural areas from receipt of complaint |
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2 |
Rectification of broken service line/service line snapped from the pole |
Junior Engineer of concerned Section |
Within six working hours for Urban areas from receipt of complaint |
Executive Engineer. |
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Junior Engineer of concerned Section |
Within twelve working hours for Rural areas from receipt of complaint |
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3 |
Rectification of fault in distribution line/ system |
Junior Engineer of concerned Section |
1. Temporary supply to be restored within 4 working hours from alternate source, wherever feasible. 2. Rectification of fault and thereafter restoration of normal power supply within twelve working hours. |
Executive Engineer. |
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4 |
Repair/ replacement of mistake of Distribution of transformer/burnt |
Assistant Engineer of concerned Sub-Division |
(1) Temporary restoration of supply through mobile transformer or another backup source within eight working hours, wherever feasible.(2) Normal power supply within twenty four working hours in urban areas, within forty eight working hours in rural areas. |
Superintending Engineer. |
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5 |
Restoration of HT mains failed |
Assistant Engineer of concerned Sub-Division |
(1) Temporary restoration of power supply within four working hours, wherever feasible.(2) Rectification of fault within twelve working hours. |
Superintending Engineer. |
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6 |
Rectification of supply problem in grid (33 KV or 66 KV) sub-station. |
Assistant Engineer of concerned Sub-Division |
(1) Restoration of supply from alternate source, within six working hours, wherever feasible. (2) Repair and restoration of supply within forty eight working hours. |
Superintending Engineer. |
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7 |
Rectification of Power Transformer Failure |
Assistant Engineer of concerned Sub-Division |
Restoration of supply from alternate source within six working hours, wherever feasible |
Superintending Engineer. |
||
8 |
Rectification of voltage variation problem |
Junior Engineer |
Within four working hours |
Executive Engineer. |
||
9 |
Tapping of Transformer |
Junior Engineer |
Within three days |
Executive Engineer. |
||
10 |
Installation & Up-gradation of HT/ LT system |
Executive Engineer |
One hundred and eighty days |
Superintending Engineer. |
||
11 |
Rectification of complaint lodged for burnt meter |
Junior Engineer of the concerned Section |
Restore supply within six working hours and new meter shall be provided within three days from the receipt of complaint |
Executive Engineer. |
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12 |
Change of consumer’s name due to change in ownership/occupancy for property |
Assistant Engineer (Com) of concerned Sub- Division |
Urban area-Sixty days Rural area-One hundred and twenty days |
Superintending Engineer. |
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13 |
Transfer of consumer’s name to legal heir |
Assistant Engineer (Com) |
Fifteen days |
Superintending Engineer. |
||
14 |
Change of category |
Assistant Engineer (Com) of concerned Sub- Division |
Ten days |
Superintending Engineer. |
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15 |
Shifting of meter/service line etc. |
Assistant Engineer of concerned Sub-Division |
Thirty days |
Superintending Engineer. |
||
16 |
Resolving of complaints on billing |
Assistant Engineer (Com) of concerned Sub- Division |
Fifteen days |
Superintending Engineer. |
||
17 |
Request for Reconnection L.T Consumer |
Assistant Engineer (Com) |
Within two days of payment of past dues and reconnection charges |
Superintending Engineer. |
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18 |
Request for Reconnection H.T .Consumer |
Assistant Engineer (Com) |
Within two days of payment of past dues and reconnection charges |
Superintending Engineer. |
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19 |
Providing up to date bill to Consumer on request |
L.T .Consumer – Assistant Engineer (Com) |
Seven days |
Superintending Engineer. |
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20 |
Providing up to date bill to Consumer on request |
H.T. Consumer – Executive Engineer of concerned Division |
Seven days |
Superintending Engineer. |
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Electricity Department |
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1 |
Temporary / Permanent Service Connection for Domestic, Commercial, Agriculture. |
Assistant Engineer. |
Fifteen days. |
Superintending Engineer. |
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2 |
Temporary / Permanent Service Connection for Industries. |
Submission of proposal for load approval. |
Executive Engineer. |
Ten days. |
Superintending Engineer. |
|
Decision on Load approval. |
Chief Electrical Engineer. |
Ten days. |
Secretary (Power). |
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Approval of Estimates. |
Executive Engineer. / Superintending Engineer / Chief Electrical Engineer. |
Ten days. |
Superintending Engineer. |
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Releasing of connection after execution of work |
Executive Engineer. |
Ten days. |
Superintending Engineer. |
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3 |
MeterTesting |
Removing of Meter and sending to MRT laboratory. |
AssistantEngineer. |
Five days. |
Superintending Engineer. |
|
Testing of the Meter |
Assistant Engineer-MRT. |
Five days. |
Superintending Engineer. |
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Re- installing a meter. |
Assistant Engineer. |
Five days. |
Superintending Engineer. |
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4 |
Shifting of Electric poles. |
Submission of the proposal to the Superintending Engineer for approval after inspection is done. |
Executive Engineer. |
Ten days. |
Chief Electrical Engineer. |
|
Decision on the submitted proposal. |
Superintending Engineer. |
Five days. |
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Conveying of intimation to deposit supervision charges. |
Executive Engineer. |
Three days. |
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|
Submission of proposal to the Superintending Engineer for approval after inspection is done. |
Executive Engineer. |
Ten days. |
Chief Electrical Engineer. |
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Penalty and Compensation in case of Delay, Denial or Deficiency in Service |
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Default |
Amount |
Person |
||||
Failure in providing public Service |
Rs.50/- each day or Rs.2500/- whichever is less |
Designated Officer |
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Delay in providing public Service |
Rs.50/- each day or Rs.2500/- whichever is less |
Designated Officer |
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Deficiency in public service provided |
Rs.500/- |
Designated Officer |
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Non-Compliance of Order |
Not less than Rs.1000/- maximum Rs.5000/- |
Designated Officer |
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Failed to decide Appeal with in time limit |
Not less than Rs.1000/- maximum Rs.5000/- |
Appellate Authority |
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Compensation maximum- 60% of Penalty imposed under Section 14 |
Every effort has been made to avoid any mistake or omission. This publication is on the condition and understanding that neither the publisher, the Editors or the composer would be liable in any manner to any person by reason of any mistake
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